live kbj Account & Payment FAQ

No. Each user is permitted to hold only one active account on live kbj. If we detect multiple accounts registered to the same person, email address, or payment method, we will close all duplicate accounts and may restrict future access. This policy protects our users and ensures fair play across our platform. If you have forgotten your password or cannot access your account, contact our support team — we can help you recover access to your existing account rather than creating a new one. Multiple accounts also violate our terms of use and may result in forfeiture of funds.

Opening an account on live kbj takes three main steps. First, visit our registration page and provide your username, email, password, mobile number, and confirm you agree to our terms. Second, verify your email by clicking the link we send you. Third, complete identity verification (KYC) by uploading a government-issued ID and proof of address — this step is required before you can deposit or withdraw. Once your documents are verified (typically within one business day), your account is fully active. You can then deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet and start using live kbj. If verification takes longer, our support team will contact you with next steps.

We support deposits across a range of amounts to suit different users. Minimum and maximum account preferences vary by payment method and are displayed during checkout. All major Indonesian payment methods are supported: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment. Deposits are processed instantly or within minutes depending on your payment provider. If your deposit does not appear in your account within subject to verification, contact our support team with your transaction reference number. We do not charge deposit fees — any fees are set by your payment provider, not by live kbj.

Yes. live kbj supports deposits and withdrawals via all four major Indonesian banks: online payment, e-wallet, mobile banking, and local payment. You can link your bank account during the deposit process or add it to your payment methods in your account settings. Bank transfers typically process within one to two business days. For withdrawals, funds are sent directly to the bank account you registered during verification. If you need to change your withdrawal bank account, contact our support team — we can update it for you after verifying your identity. Bank transfer fees, if any, are set by your bank, not by live kbj.

We offer a welcome offer for new accounts that meet our eligibility criteria. The offer is applied automatically after your first deposit and account verification. Terms and conditions apply — please see our new member offer page for full details. The offer is subject to verification windows and may have usage restrictions. If you have questions about whether you qualify or how to claim your offer, contact our support team. We do not offer fixed bonus amounts — instead, we provide an attractive welcome package designed to give new users a fair start on live kbj.

live kbj covers major football leagues and tournaments including Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and international fixtures. We also offer markets on MotoGP, badminton, and esports (Mobile Legends, Free Fire, PUBG Mobile). Live betting is available during matches, and you can use Cash Out to settle bets early. Markets vary by season — during Idul Fitri, Idul Adha, Imlek, and Nyepi, some markets may be adjusted or unavailable. Check our sportsbook section for the full current list of available markets. If a specific match or tournament is not listed, contact our support team — we may be able to add it.

You can request deletion of your personal data by contacting our support team via email or live chat. Include your account username and a clear statement that you wish to delete your data. We will process your request within 30 days, subject to legal and compliance requirements. Please note that we may retain some data (such as transaction records) for anti-money-laundering and regulatory compliance purposes. After deletion, you will not be able to recover your account or any associated data. If you simply want to close your account but keep your data, you can request account closure instead — contact support for details. For full information about how we handle your data, see our privacy policy

Our support team aims to respond to all queries within one business day. Live chat is available during standard business hours (typically 9 AM to 9 PM) and offers faster responses for urgent issues. Email queries are answered within 24 hours on business days. For account or payment issues, provide your account username and transaction reference number so we can help you quickly. If your issue is urgent (e.g., account access problem, payment not received), use live chat during business hours. Response times may be longer during peak periods or holidays like Idul Fitri or Idul Adha. We appreciate your patience and will resolve your issue as quickly as possible.